Privacy Policy

Last updated: 01 January 2025

This Privacy Policy describes how The Hot Box Sauna ("the Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from thehotboxsauna.ie ("the Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or other operational reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information we collect and use varies depending on how you interact with us. In addition to the specific uses described below, we may use your information to communicate with you, provide the Services, comply with legal obligations, enforce terms of service, and protect our rights and the rights of others.

What Personal Information We Collect

Information We Collect Directly from You

  • Basic contact details: name, address, phone number, email.
  • Order information: billing address, shipping address, payment confirmation.
  • Account information: username, password, security questions.
  • Shopping details: items viewed, added to your cart, or added to your wishlist.
  • Customer support information: details you provide in communications with us.

Information We Collect Automatically We automatically collect certain information about your interaction with the Services ("Usage Data") through cookies and similar technologies. This includes:

  • Device and browser information.
  • Network connection details.
  • IP address.
  • Interaction data (e.g., pages visited, links clicked).

Information We Obtain from Third Parties We may receive information about you from third-party vendors and service providers, such as:

  • Shopify, our platform provider.
  • Payment processors, such as Stripe, for processing payments securely.
  • Marketing platforms, analytics providers, and advertising partners.

Any information obtained from third parties will be treated in accordance with this Privacy Policy. However, we are not responsible for the accuracy or practices of third parties.

How We Use Your Personal Information

  1. Providing Products and Services: To process payments, fulfill orders, manage accounts, and facilitate returns or exchanges.
  2. Marketing and Advertising: To send promotional communications and tailor advertising based on your preferences.
  3. Security and Fraud Prevention: To detect and prevent fraudulent or malicious activity.
  4. Customer Support: To respond to inquiries and improve our Services.

Cookies

We use cookies to improve the functionality and performance of our Site. For more information about cookies used by Shopify, visit Shopify's Cookie Policy.

You can control cookies through your browser settings. However, disabling cookies may affect your experience and the functionality of the Services.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

  • Vendors and Service Providers: For IT management, payment processing, data analytics, customer support, and shipping.
  • Business Partners: For marketing and promotional activities.
  • Corporate Affiliates: Within our corporate group for operational purposes.
  • Legal Obligations: To comply with legal requirements or enforce our terms of service.

User-Generated Content

If you post reviews or other content publicly on our Site, it will be accessible to others. We are not responsible for the privacy or security of publicly shared information.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies for more information.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 16. If you believe we have collected such information, please contact us to request its deletion.

Security and Retention of Your Information

We implement reasonable security measures to protect your personal information. However, no system is completely secure. Please avoid sending sensitive information through unsecure channels.

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request access to personal information we hold about you.
  • Deletion: Request deletion of your personal information.
  • Correction: Request correction of inaccurate information.
  • Portability: Request a copy of your data for transfer to another party.
  • Restriction: Request limitation of data processing.
  • Withdrawal of Consent: Withdraw consent for data processing where applicable.

To exercise these rights, contact us at the details below. We may verify your identity before responding to your request.

Complaints

If you have concerns about our data practices, contact us at the details below. You may also lodge a complaint with your local data protection authority.

International Users

We may transfer your personal information to countries outside your location, including the United States. We rely on recognized transfer mechanisms, such as Standard Contractual Clauses, to ensure adequate protection of your data.

Contact

For questions or to exercise your rights, please contact us: