Lost and Found Policy

At The Hot Box Sauna, we strive to ensure that every visit is a relaxing and memorable experience. Occasionally, items may be left behind. To manage these items responsibly while maintaining a warm, clean and welcoming atmosphere, we have established the following Lost and Found policy:

General Guidelines

  1. Immediate Action: Any items left behind will be collected by our team at the end of each day and securely stored in our Lost and Found area. They are documented into a digital repository which enables our staff to reach into it remotely to serve customer inquiries both digitally and over the phone.

  2. Notification: If you believe you have left an item behind, please contact us promptly with a description of the item and the date and location of your visit.

Retention Periods

  • Wet Clothing Due to hygiene and safety concerns, wet clothing will be discarded at the end of day.

  • Water bottles: will be held for 7 days. 

  • Valuable Items: Items of perceived value, such as jewelry, watches, or electronic devices, will be kept for up to 10 days. We will make every effort to contact the owner if identifiable information is available.

  • Other Items: All other lost items will be kept for 10 days. After this time, they will be donated to a local charity that aligns with our values.

Claiming Your Item

To retrieve a lost item, please:

  • Contact us via phone or email with a detailed description of the item.

  • Be prepared to verify ownership, if necessary.

Donation and Disposal

  • Items not collected within the specified retention periods will be donated to a local charity that supports community well-being.

  • Items that cannot be donated, such as wet clothing or water bottles, will be responsibly discarded after 1 day.

Our Commitment

We understand that losing an item can be stressful. Our team is here to assist you in locating your belongings and ensuring they are returned to you whenever possible. With that said we cannot be held responsible for lost, damaged or stolen items. Please refer to our Disclaimer and Terms & Conditions for more. If you have any concerns or special requests regarding a lost item, please don’t hesitate to reach out.

Thank you for your understanding and cooperation in helping us maintain a clean, safe, and welcoming environment for all our guests.

Warm regards,
The Hot Box Sauna Team

Memberships - TnCs

Membership Terms & Conditions – The Hot Box Sauna

1. Membership Access & Bookings

  • Memberships provide a set number of sauna sessions per month, based on the plan selected.

  • Members can book sessions via our online platform; advance booking is recommended to secure preferred time slots.

  • Sessions are subject to availability and may vary by location.

  • Members must check in with their registered name and/or a valid photo ID prior to each session.

  • Unused sessions do not roll over into the following month unless otherwise stated in a promotion.

  • Memberships may not be shared, transferred, or used by anyone else.

     2. Session Expiry Policy

All membership sessions must be used within the month they are allocated. Unused sessions do not carry over into the following month and cannot be refunded, credited, or exchanged. Each month’s allocation resets at the start of the next billing period.

3. Cancellations, Reschedules & No-Shows

  • Cancellations must be made at least 24 hours before the scheduled session time.

  • Sessions cancelled less than 24 hours in advance, or no-shows, will be deducted from your monthly allowance.

  • Reschedules must be made at least 5 hours before the scheduled session time.

4. Refund Policy & 14‑Day Right to Cancel

  • If you wish to cancel before your next billing cycle, your membership will remain active until the end of the paid term.

  • Memberships are non-refundable once the billing cycle has begun.

  • In the event of long-term illness or relocation, please contact support@thehotboxsauna.ie for consideration of a prorated refund or credit.

  • Where a membership is purchased online, you may cancel within 14 calendar days of purchase without giving a reason.

    • If you have not used any sessions, we will refund all fees.

    • If you have used sessions during this period, we will refund fees less a pro‑rata amount for the sessions used.

5. Contract & Billing

  • Monthly memberships are subject to a minimum 3‑month term unless otherwise stated.

  • Payment is collected via direct debit on a monthly basis.

  • After the initial term, memberships continue to auto renew on a rolling monthly basis until cancelled.

  • A notice period of 2 weeks is required to cancel a monthly rolling membership.

  • Annual/12 month memberships are payable in full at the time of purchase and are non refundable. 

  • Cancellations can be submitted by emailing support@thehotboxsauna.ie 

  • Freezes cannot be performed on site, please email us at support@thehotboxsauna.ie  to request a freeze.

  • It is the member's responsibility to ensure payment details are up to date.

  • Failed Payments: If a payment fails, we may retry your card/mandate and suspend booking access until payment succeeds. If payment is not received within 7 days, we may cancel the membership. Outstanding balances remain payable.

6. Upgrades & Freezes

  • You can upgrade your membership plan by contacting our support team with at least 5 working days’ notice before your next billing date.

  • Membership freezes are allowed once per year for up to 2 weeks (after a continuous 3‑month membership). Requests must be submitted in writing to support@thehotboxsauna.ie.

7. Safety & Conduct

  • Members are expected to adhere to all sauna safety protocols and hygiene standards.

  • Inappropriate behaviour, disregard for staff instructions, or disruptive conduct may result in suspension or cancellation of membership without refund.

  • Please arrive early enough to start your session on time. Entry is not permitted after the session start time.

8. Changes & Closures

  • We may update these terms with notice on our website/app and by email. Material changes take effect from your next billing period.

  • If events beyond our control (e.g., severe weather, utility outage, emergency repairs) require closure, we’ll provide alternative times, location access, or session credit where reasonable.

9. Privacy

  • We process your personal data to manage your membership and bookings. See our Privacy Notice for details, including your GDPR rights.

  • We use Shopify as our booking and payment processor.

10. Contact & Support

  • All membership queries can be directed to: support@thehotboxsauna.ie

  • For changes to your membership plan or account, please allow 3–5 working days for processing.