Lost and Found Policy

At The Hot Box Sauna, we strive to ensure that every visit is a relaxing and memorable experience. Occasionally, items may be left behind. To manage these items responsibly while maintaining a warm, clean and welcoming atmosphere, we have established the following Lost and Found policy:

General Guidelines

  1. Immediate Action: Any items left behind will be collected by our team at the end of each day and securely stored in our Lost and Found area. They are documented into a digital repository which enables our staff to reach into it remotely to serve customer inquiries both digitally and over the phone.

  2. Notification: If you believe you have left an item behind, please contact us promptly with a description of the item and the date and location of your visit.

Retention Periods

  • Wet Clothing and Water Bottles: Due to hygiene and safety concerns, wet clothing will be discarded at the end of day. Water bottles will be held for 1 day. Items not claimed within this period will be discarded.

  • Valuable Items: Items of perceived value, such as jewelry, watches, or electronic devices, will be kept for up to 10 days. We will make every effort to contact the owner if identifiable information is available.

  • Other Items: All other lost items will be kept for 10 days. After this time, they will be donated to a local charity that aligns with our values.

Claiming Your Item

To retrieve a lost item, please:

  • Contact us via phone or email with a detailed description of the item.

  • Be prepared to verify ownership, if necessary.

Donation and Disposal

  • Items not collected within the specified retention periods will be donated to a local charity that supports community well-being.

  • Items that cannot be donated, such as wet clothing or water bottles, will be responsibly discarded after 1 day.

Our Commitment

We understand that losing an item can be stressful. Our team is here to assist you in locating your belongings and ensuring they are returned to you whenever possible. With that said we cannot be held responsible for lost, damaged or stolen items. Please refer to our Disclaimer and Terms & Conditions for more. If you have any concerns or special requests regarding a lost item, please don’t hesitate to reach out.

Thank you for your understanding and cooperation in helping us maintain a clean, safe, and welcoming environment for all our guests.

Warm regards,
The Hot Box Sauna Team