Memberships - T's & C's

Membership Terms & Conditions – The Hot Box Sauna

1. Membership Access & Bookings

  • Memberships provide a set number of sauna sessions per month, based on the plan selected.

  • Members can book sessions via our online platform; advance booking is recommended to secure preferred time slots.

  • Sessions are subject to availability and may vary by location.

  • Members must check in with their registered name and/or a valid photo ID prior to each session.

  • Unused sessions do not roll over into the following month unless otherwise stated in a promotion.

  • Memberships may not be shared, transferred, or used by anyone else.

 2. Session Expiry Policy

All membership sessions must be used within the month they are allocated. Unused sessions do not carry over into the following month and cannot be refunded, credited, or exchanged. Each month’s allocation resets at the start of the next billing period.

3. Cancellations, Reschedules & No-Shows

  • Cancellations must be made at least 24 hours before the scheduled session time.

  • Sessions cancelled less than 24 hours in advance, or no-shows, will be deducted from your monthly allowance.

  • Reschedules must be made at least 5 hours before the scheduled session time.

4. Refund Policy & 14‑Day Right to Cancel

  • If you wish to cancel before your next billing cycle, your membership will remain active until the end of the paid term.

  • Memberships are non-refundable once the billing cycle has begun.

  • In the event of long-term illness or relocation, please contact support@thehotboxsauna.ie for consideration of a prorated refund or credit.

  • Where a membership is purchased online, you may cancel within 14 calendar days of purchase without giving a reason.

    • If you have not used any sessions, we will refund all fees.

    • If you have used sessions during this period, we will refund fees less a pro‑rata amount for the sessions used.

5. Contract & Billing

  • Monthly memberships are subject to a minimum 3‑month term unless otherwise stated.

  • Payment is collected via direct debit on a monthly basis.

  • After the initial term, memberships continue to auto renew on a rolling monthly basis until cancelled.

  • A notice period of 2 weeks is required to cancel a monthly rolling membership.

  • Annual/12 month memberships are payable in full at the time of purchase and are non refundable. 

  • Cancellations can be submitted by emailing support@thehotboxsauna.ie 

  • Freezes cannot be performed on site, please email us at support@thehotboxsauna.ie  to request a freeze.

  • It is the member's responsibility to ensure payment details are up to date.

  • Failed Payments: If a payment fails, we may retry your card/mandate and suspend booking access until payment succeeds. If payment is not received within 7 days, we may cancel the membership. Outstanding balances remain payable.

6. Upgrades & Freezes

  • You can upgrade your membership plan by contacting our support team with at least 5 working days’ notice before your next billing date.

  • Membership freezes are allowed once per year for up to 2 weeks (after a continuous 3‑month membership). Requests must be submitted in writing to support@thehotboxsauna.ie.

7. Safety & Conduct

  • Members are expected to adhere to all sauna safety protocols and hygiene standards.

  • Inappropriate behaviour, disregard for staff instructions, or disruptive conduct may result in suspension or cancellation of membership without refund.

  • Please arrive early enough to start your session on time. Entry is not permitted after the session start time.

8. Changes & Closures

  • We may update these terms with notice on our website/app and by email. Material changes take effect from your next billing period.

  • If events beyond our control (e.g., severe weather, utility outage, emergency repairs) require closure, we’ll provide alternative times, location access, or session credit where reasonable.

9. Privacy

  • We process your personal data to manage your membership and bookings. See our Privacy Notice for details, including your GDPR rights.

  • We use Shopify as our booking and payment processor.

10. Contact & Support

  • All membership queries can be directed to: support@thehotboxsauna.ie

  • For changes to your membership plan or account, please allow 3–5 working days for processing.